Rival Frequently Asked Questions - FAQs
Where do I find the Rival instructions and support pages?
General Support Area: https://support.rivalgames.com
Here you will find both videos and written instructions on how to use the Rival platform as well as how-to videos for specific game titles (Send & Accept Invites, Find Missed Invites, Use Rival Website, etc.)
What is an ON THE FLY (OTF) event?
An OTF tournament automatically starts when the minimum number of players required to join the tournament. In the example below, when 8 players join, 8/8, it will begin.
What does the Tournament start date & time mean?
The date & time is when the Event starts. The Tournament brackets are created approximately one minute after the Start Date and time.
What does the Registration start & end time mean?
The date & time when the registration window for an Event starts and the “REGISTER” button appears on the Tournament or Event Overview page. The “REGISTER” button allows players to register to play in the tournament. Once joined, the player’s gamertag will appear in the Player tab with any all other players that have signed up to play. The Registration End is the date & time the registration window ends for the Event and the “REGISTER” button is removed. The Registration End time can be the same time as the Tournament Start time allowing the player to register right up to the start of the tournament. Registration may also be set to any date and time before the Tournament Start time if so desired.
What is the Check-in start & end Time?
When an event requires the players to Check-in, there is a Check-in window that usually starts an hour before the Events Start time. All players must click on the “Check-in” button during the check-in time window prior to the start of the Event to be eligible to play in the Event.
Any player that does NOT click the “CHECK IN” button on the tournament overview page prior to the start of the tournament will be automatically removed from the Tournament and not placed in a bracket. Only players that have checked-in will be allowed to participate in the event. The purpose of Check-in is to minimize the number of players that register for a Tournament but do not show up to play. No-shows create forfeits and detract from players that are on time and ready to play.
When do I need to be ready to play in an event for which I registered?
All players should make sure to Check-in during the Check-in window if required. At least five minutes before the Tournament start time, please log in to Rival and go to the Rival Tournament screen. On your console, start broadcasting your Twitch stream, have your console game loaded, and displaying the main screen at least 5 minutes before the Game Start Time.
What happens when the Tournament starts? How do I find my Game Page?
When a tournament starts, it is designed to move along efficiently. You will be notified inside the Rival website when the tournament starts, a banner will appear at the bottom of your Rival page that lists your all of your current tournaments in progress. Click the banner and select from the tournament tiles the one you want. Click it and you will be taken directly to that Game Page.
One minute after the Tournament starts, all games will be listed in the “BRACKET” tab. Click on any game in the bracket, and you will be taken to that Game Page.
On your Game Page, you will see instructions, the gamertag of your opponent, and if you are the Home Team or Away Team. The Home Team will create game and send an invite, then the Away Team accepts the invite, both players pick teams, and the game starts. Xbox players only - If you are the Home Team, Rival will automatically insert your opponent’s gamertag into your Friends list to make the invite process simpler. When your game is over, Rival will automatically remove your opponent’s gamertag.
My EA password is not working or is wrong?
This can be remedied by the player on the EA website or from their Xbox itself. It is MUCH easier to use the EA website to update or change a password than on your Xbox itself. For EA password help please click HERE.
**Far and away the most common issues are a new player’s lack of understanding of how to use their own game console, turn on their Twitch broadcast, and send or accept an invite. Please watch the Rival How To Videos.
What is the difference between my Game Score and my Match Score?
Your Game Score is how many points you scored or earned in one single game. There may be multiple games in a single match. (example: game 1 you scored 4 points, game 2 you scored 10 points, game three you scored 6 points). The total of all your game scores in a single match is your Match Score. In this example above, 20 points would be your Match Score.
What is the difference between my Game Result and my Match Result?
Your game result is the outcome of a single game (win, loss, tie, forfeit). A match is either a single game in a single round, or multiple games in a single round. Many people use the term match and game interchangeably, and for the most part that is fine.
There may be multiple games in a match. When all the games played in a single match are tallied the final Match Result determination is made that is Your Match Result is the final outcome of the match (win, loss, tie, forfeit)